1 Introduction & Scope of Privacy Policy
Klx8 is one of Bangladesh's most trusted online gaming platforms. We place the highest priority on our users' privacy. This Privacy Policy describes how the klx8 platform collects, stores, and uses your personal information.
Our Website klx8.app By using the website and mobile application, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before creating an account.
This Privacy Policy applies to all klx8 services, mobile apps, websites, and customer support operations. No matter how you access klx8, your information is protected in exactly the same way.
Klx8 adheres to international data protection standards. Our systems operate in accordance with the GDPR (General Data Protection Regulation), one of Europe's most stringent personal data protection frameworks. This ensures your privacy is always fully protected.
2 What Information Is Collected
Klx8 only collects information that is necessary to provide our services and meet legal obligations. We never request or collect unnecessary personal data.
A. Information You Provide Directly
When you create an account or use our services on klx8, you directly provide the following information:
- Full name (as per national ID)
- Date of birth (for age verification)
- Email Address & Mobile Number
- Residential address in Bangladesh
- National ID or passport number (for KYC verification)
- Mobile Banking, Nagad, or Rocket account number (for transactions)
- Bank Account Information (where applicable)
B. Automatically Collected Information
Certain information is collected automatically while you use klx8:
- IP Address & Device Information
- Browser Type & Operating System
- Platform activity logs (login times, game play history)
- Transaction History & Amount
- Geolocation data (for legal compliance verification)
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | 5 years after account closure |
| Financial Information | Transaction Processing & Audit | 7 years for legal requirements |
| Gaming Activity | Service Improvement & Support | For the duration of the active account |
| Device/IP Information | Security & Fraud Prevention | 12 Months |
| Cookies Data | User Experience Improvement | End of session or 30 days |
3 Purpose & Use of Collected Information
Klx8 uses your information only for specific, legitimate purposes. We never sell your data to advertisers or unauthorized third parties.
The primary purposes for which your data is used are:
- Account Management: For registration, login, password recovery, and profile management.
- Identity Verification (KYC): To verify age and identity in compliance with Bangladesh's financial regulations.
- Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
- Customer Support: To resolve issues and handle complaints.
- Security & Fraud Prevention: To prevent account hacking, money laundering, and fraudulent activity.
- Service Development: To personalize your gaming experience and develop new features.
- Legal Compliance: To comply with lawful requests from government authorities and judicial orders.
- Marketing Communications: To inform you about offers and promotions, with your consent.
You can opt out of marketing communications at any time. Simply let our support team know and we will take action immediately.
4 Data Storage & Security
Klx8 uses industry-leading technology to protect your personal data. Our security infrastructure is continuously updated and regularly audited by independent security experts.
The key components of our security framework are:
- SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
- Firewall Protection: Multi-layer firewall to prevent unauthorized access.
- Two-Factor Authentication: Two-factor authentication (2FA) for account login.
- Data Masking: Sensitive information is masked in secured databases.
- Regular Backups: Secure backups of all data are maintained across multiple protected servers.
- Access Control: Only authorized personnel have access to specific data.
Your payment card or mobile banking details are not stored on klx8's servers. All financial transactions are processed through a PCI DSS certified payment gateway.
5 Sharing Information with Third Parties
Klx8 does not sell your personal data to any third party. However, limited information may need to be shared with trusted partners in order to deliver our services.
Information may only be shared in the following cases:
- Payment Processors: Mobile Banking, Nagad, Rocket, and other approved payment gateways (for transaction processing only).
- Identity Verification Services: Licensed verification agency for KYC completion.
- Game Software Providers: Minimum data required to operate Live Casino or game services.
- Law Enforcement: In accordance with court orders or government directives.
klx8 never sells or transfers your data to advertising networks, data brokers, or unrelated third parties. This is an unwavering commitment to our users.
6 Cookies & Tracking Technologies
Klx8 uses cookies and similar technologies on its website and app to enhance your experience. These technologies remember your preferences, maintain login sessions, and improve overall platform performance.
We use three types of cookies:
- Essential Cookies: These are essential for the platform to function properly. They are used to maintain login sessions, store security tokens, and similar tasks.
- Functional Cookies: Remembers your language preference, theme settings, and gaming preferences.
- Analytical Cookies: Helps us understand which parts of the platform are used most and supports ongoing service improvement.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.
7 Your Rights & Choices
Under klx8's Privacy Policy, you have full control over your own data. In accordance with international data protection laws, you are entitled to the following rights:
- Right to Access Your Information: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You can request that your information be deleted under certain conditions.
- Right to Restrict Processing: You can opt out of your information being used for specific purposes.
- Right to Data Portability: You may request a copy of your data in a specific format.
- Right to Object: You can object to your information being used for marketing or profiling purposes.
- Right to Withdraw Consent: You may withdraw consent for any activity you previously agreed to, at any time.
To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 business days.
Many details can be updated directly from your account settings. For more complex requests, our support team is always on hand to assist.
8 Children's Privacy
Klx8 is strictly an adults-only platform. Registration or use of our services by anyone under the age of 18 is entirely prohibited.
If we become aware that a minor has created an account or provided their information, we will immediately close that account and permanently delete all associated data. If a parent or guardian suspects their child is using klx8, please contact us right away.
9 Policy Updates & Contact
Klx8 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or via an in-platform notification.
Updated policies take effect from the date of publication. Continued use of klx8 after a policy change will be considered your acceptance of the new terms.
You can reach us with any privacy-related questions or concerns. Our Data Protection Officer is committed to resolving your issues promptly.
Privacy Contact: [email protected]